Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tiny Coo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tinycoo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tinycoo.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@tinycoo.com
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Excellent saw a nanny for such a price!
Video Nanya super image of course is not a class, but everything is as in the picture and in the description!
Delivered to Moscow in 38 days. The box was a little honest, but it was all. In poor lighting, it is automatically switched to IR mode. In the settings you can switch to Russian. Built-in thermometer in camera. Displays the temperature on the display. Bought for 2770r. Happy with the purchase.
Supply from stock in Germany 3 working days. All works, packaging fine. See how will check in use.
Very good product, well you can hear and widac. Arrived in approx 3tyg, monitored przesylka. Only minus it with no as zaczepic. Recommend!!
Super, all działa...mo gę leisurely go out with the elderly synkiem for garden when younger sleeping;) I am very satisfied
Great video nanny. The camera is wonderful, everything can be seen clearly, the video is delayed for 1-2 seconds, but it does not matter at all to me. The main plus is night vision. Camera and screen on the remote in the films, no hardness, everything is perfect. The camera turns around and up-down. In the back there is the possibility to attach to the wall, on the nails. The sound is also more than great. Everything is clearly heard, any shit. You can turn off the sound so as not to hear children, only see. There is a "Walkie Talkie" function, press the button, say anything (at this time while you say, do not hear what children say, but you see them), then you release the button and hear what they say to you again. You can not conduct a dialogue on the phone, just like the radio. There are Russian and many others. Shows temperature, date and time. We have a house of 112 m², children sleep in the farthest room at the end of the house for the 9th walls, I am at the very edge of the other end of the house and out of 4 sticks connection was 3. I'm sure you can go out quiet. The house is built of brick, Wall 35 cm
To Moscow for two weeks. The track is fully tracked. Delivered in safe and safe. Works stably and without harm in the adjacent rooms, even despite the concrete walls. Signal steady, sound and picture quality are satisfactory. For such a price I consider a very profitable purchase. Set task performs
Received the goods on the last day sewn by the buyer, possibly long delivery because of the coronvirus. But it's nothing. The nanny's video is gorgeous. It's worth your money. The image is quality, the video lags behind a couple of seconds but it is not critical. The sound is nice. The music is gentle, melodious. Turns on good night mode. Monitor for parents on the battery that is charged and do not know how long it holds. But the video unit works only with power supply. It also works from power bank. So you can use it on the street. And do things at home calmly, watching the child remotely. Everything is very nice and beautiful and the main quality. The store answered all questions, made an additional discount and wrote a small cost. Taxes not paid (RB)